November 2009 Real Estate Agents of the Month
Congratulations to the QSC Agents of the Month:
Diana Segool and Brian Segool
Quality Service Certified® Platinum
“Quality Service Certification is the focal point of our business model and the center of everything that we do. It serves as a benchmark for service with current, past and future clients. QSC ensures that we are constantly evaluating our customer service. By soliciting feedback from our clients we are in a great position to learn what is important to them and make adjustments as necessary based on their feedback. It also shows our past clients that their opinion and feedback is important to us and demonstrates that we are always trying to improve our service. We hope that this will assist in a sense of comfort for repeat business and referrals of friends and family.
We focus many of our marketing materials and presentations with prospective clients on the QSC model. It helps establish trust and credibility and gives buyers and sellers a sense of confidence when choosing to work with you. Handwritten testimonials and survey results is one of our most powerful marketing tools we have and it serves as a validated point of difference to our competitors. Being able to show your track record and satisfaction ratings help establish you as a top tier professional.”
Diana Segool
BOWES GMAC Real Estate, Arlington, MA
Diana Segool and Brian Segool are helping to set the new service standard for the industry. Diana and Brian have earned their Platinum status by achieving 100% client satisfaction based on their past client service satisfaction evaluations. For more information about Diana and Brian, or their Customer Satisfaction Rating, visit their website or go to their QSC profiles:
Diana Segool
Brian Segool