Quality Matters

Congratulations to the QSC Agent of the Month:
Jolon Ruch
Quality Service Certified® Platinum

“My buyers and sellers know that they are holding me accountable to a high level of performance and professionalism. They appreciate the Quality Service Guarantee, knowing what they can expect from me, in writing.
The ability to use the logo, the marketing tools and the widget with my ratings on my website set me apart and that has definitely increased my business. Thank you QSC.”
Jolon Ruch
Main Street Group at Keller Williams Realty, Westminster, CO.

Jolon Ruch is helping to set the new service standard for the industry. Jolon has earned her Platinum status by achieving 100% client satisfaction based on her past client service satisfaction evaluations. For more information about Jolon, or her Customer Satisfaction Rating, visit her website or go to her QSC profile.

Online program lets clients rate their Realtor. Read the Denver Post article on how the Colorado Association of Realtors is working with QSC.

Cherise Selley, a Colorado Realtor, uses Youtube to talk about her commitment to service excellence through QSC. What a great way to show prospects how accountable you are, and how dedicated you are to making sure their needs are met.

In the video, Cherise talks about the QSC survey process, why QSC is important to her clients and how the QSC designation differs from the other designations she holds. Click here to go to Cherise’s website and see her video.

Agents holding the QSC designation prove their accountability and record of service excellence through a 3rd party, independently validated, survey process. They also have the ability to show a client how they’ve performed in the past by publishing returned survey results and customer comments on their profile at the QSC website.

Congratulations to the QSC Agent of the Month:
David Somerville
Quality Service Certified® Platinum

“I want to thank QSC for continuing to offer such a great business resource for real estate brokers. This service offers huge advantages for agents like myself who generate a majority of buyer leads online. Let’s face it, everyone has a website and internet users often don’t see anything setting one agent apart from another. QSC has been a fantastic vehicle for promoting client testimonials and shaping online perception. Several times I’ve had buyers comment after reviewing survey results and state that this was a deciding factor when choosing me as their real estate broker.

QSC is a valuable addition to the many tools Realtors have at their disposal. I find this service well justified!”
David Somerville
Prudential Northwest Properties, Lake Oswego, OR

David Somerville is helping to set the new service standard for the industry. David has earned his Platinum status by achieving 100% client satisfaction based on his past client service satisfaction evaluations. For more information about David, or his Customer Satisfaction Rating, visit his website or go to his QSC profile.

When Realtors® get serious about a disciplined approach to service, it’s a victory for consumers, the realtor community and business owners.

The Colorado Association of Realtors has partnered with QSC to offer a program which allows buyers and sellers to rate their real estate agent, which in turn will help consumers make better, more informed decisions when choosing a real estate professional. The program also offers real estate professionals tools to help them deliver their very best service - leading to greater consistency, greater value for consumers, and ultimately greater customer satisfaction.

“Our goal is to offer each of our 28,000 licensed real estate professionals access to an optional suite of resources to enhance service delivery skills and to help bring greater assurance of consistent, reliable and accountable service to their real estate clients,” said Robert E. Golden, Chief Executive Officer, Colorado Association of Realtors®.

Read the full press release here.

Congratulations to the QSC Agent of the Month:
Sally Brent
Quality Service Certified® Platinum

“The Quality Service Guarantee has made me perfect my communication with both Buyers and Sellers. I am eager to tell them what QSC offers and always look forward to receiving their feedback from an independent resource. I believe it has made me more accountable which in turn, creates confidence in our clients. For such a minimal investment, QSC provides so many tools to create a differentiation in our world of real estate professionals. I use this program as an integral component when performing listing presentations as well as in our buyers’ consultations. Providing the Quality Service Guarantee is another means to add value as well as continue to receive great referrals from past clients. Thank you for making it so simple and straightforward for us.”
Sally Brent
The Group, Inc, Loveland, CO

Sally Brent is helping to set the new service standard for the industry. Sally has earned her Platinum status by achieving 100% client satisfaction based on her past client service satisfaction evaluations. For more information about Sally, or her Customer Satisfaction Rating, visit her website or go to her QSC profile.

Congratulations to the QSC Agent of the Month:
Toni Morrison
Quality Service Certified® Platinum

“Selling real estate is a process and I love it! It is exciting to assist my clients and help them make informed choices. As we know, choosing the right real estate professional is so important. The Quality Service Certification website, statistical service history reports, and past client referrals are fantastic tools. It lends credibility to me and to the value in the services that I provide. Right from the beginning of our relationship, my clients know that they will be asked to rate my performance through a third party research firm. Now that is accountability!

I received my QSC certification in 2003 and have enjoyed a Platinum status ever since. Treat your client’s right, follow through with what you say you will do and more clients will come. It’s that easy! By offering a written guarantee, what I have found is satisfied clients, repeat business and the best advertising ever, word of mouth referrals. Thanks QSC for keeping me on track and providing the best possible service to my real estate clients!

I recently used QSC to find a real estate professional in another state. Since the results of the performance evaluations are posted on the site, it was easy to find a qualified agent for my clients to work with. There can’t be any better referral product in the United States!”
Toni Morrison
45th Parallel Realty, Elk Rapids, MI

Toni Morrison is helping to set the new service standard for the industry. Toni has earned her Platinum status by achieving 100% client satisfaction based on her past client service satisfaction evaluations. For more information about Toni, or her Customer Satisfaction Rating, visit her website or go to her QSC profile.

Congratulations to the QSC Agent of the Month:
Irene Cosme
Quality Service Certified® Platinum

“I firmly believe that when beginning a relationship with prospects, the best letter of recommendation is inviting them to visit the Quality Service Certification website, where not only they can confirm my Platinum status in customer service satisfaction, but they can also read my client’s testimonials. When engaging with a professional for the first time, it takes confidence in such professional to entrust the transaction, therefore by reading comments on the experience other clients had, new prospects will feel confident in using the services of a Real Estate professional that is accountable for his/her actions. Prospects also know that they will have an opportunity to complete a survey after their transaction concludes and express their opinion so that in turn, other prospects can read their comments also. As a fully dedicated Real Estate professional, I cannot think of a better reward than to read the wonderful comments of appreciation from my clients through the QSC surveys.”
Irene Cosme
Coldwell Banker United, Realtors, Cypress, TX

Irene Cosme is helping to set the new service standard for the industry. Irene has earned her Platinum status by achieving 100% client satisfaction based on her past client service satisfaction evaluations. For more information about Irene, or her Customer Satisfaction Rating, visit her website or go to her QSC profile.

Congratulations to the QSC Agents of the Month:
Diana Segool and Brian Segool
Quality Service Certified® Platinum

“Quality Service Certification is the focal point of our business model and the center of everything that we do. It serves as a benchmark for service with current, past and future clients. QSC ensures that we are constantly evaluating our customer service. By soliciting feedback from our clients we are in a great position to learn what is important to them and make adjustments as necessary based on their feedback. It also shows our past clients that their opinion and feedback is important to us and demonstrates that we are always trying to improve our service. We hope that this will assist in a sense of comfort for repeat business and referrals of friends and family.

We focus many of our marketing materials and presentations with prospective clients on the QSC model. It helps establish trust and credibility and gives buyers and sellers a sense of confidence when choosing to work with you. Handwritten testimonials and survey results is one of our most powerful marketing tools we have and it serves as a validated point of difference to our competitors. Being able to show your track record and satisfaction ratings help establish you as a top tier professional.”
Diana Segool
BOWES GMAC Real Estate, Arlington, MA

Diana Segool and Brian Segool are helping to set the new service standard for the industry. Diana and Brian have earned their Platinum status by achieving 100% client satisfaction based on their past client service satisfaction evaluations. For more information about Diana and Brian, or their Customer Satisfaction Rating, visit their website or go to their QSC profiles:
Diana Segool
Brian Segool

Real estate agent ratings are coming. Why?

1) Consumers want them. Those who deliver what consumers want will win the business.
2) They are good for the industry. Accountability, including agent ratings, has been proven to improve agent performance and customer satisfaction.
3) The best real estate agents (those who consistently do what they are supposed to do) will benefit the most. They will use their high ratings and customer satisfaction to prove they are the best - and gain more business as a result.

Read Larry Romito’s whitepaper on the topic of agent ratings.